PanelAlpha Troubleshooting Center

• How to Use This Resource
• Documentation Sections
• Advanced Support
  • Using System Logs for Support

Welcome to the PanelAlpha Troubleshooting Center — your resource for diagnosing and resolving issues with your PanelAlpha installation. Browse the categories below to find step-by-step guides for installation, configuration, server integrations, backups, diagnostics, and other common problems.

How to Use This Resource

The Troubleshooting Center is organized by category to help you find solutions quickly:

1. Identify your issue category in the directory below.
2. Navigate to the relevant section using the sidebar menu.
3. Follow the step-by-step guides provided.

Use the Search tool across both the Documentation and the Troubleshooting Center to locate solutions by keyword.

Documentation Sections

• Installation Issues — Setup failures, wizard errors, system requirement and NTP issues.
• Configuration Issues — Plans, system configuration, automatic SSL, database access, and file manager limits.
• Server Issues — Cloudflare, PanelAlpha Engine, Plesk, DirectAdmin, and cPanel integration problems.
• Client Area Issues — Client functionality and instance management errors.
• Integration Issues — WHMCS connection, authentication, and provisioning problems.
• Diagnostic Issues — Diagnostic mode workflows and resolving detected errors.
• Backup Issues — Backup creation, restoration, and snapshot tool errors.
• Common Issues — Reusable solutions for recurring DNS and SSL errors.

Advanced Support

If you cannot find a solution here, follow these steps before contacting support:

1. Check System Status: Review the Health Check to verify system components.
2. Prepare Information: Collect relevant error messages and system logs.
3. Contact Support: Reach out to our technical support team (opens new window) for personalized assistance.

Using System Logs for Support

Providing system logs helps our team resolve issues faster:

1. Download the system logs from Admin Area → Logs (available in .zip format). See detailed instructions in the Logs documentation.
2. Attach the log file to your support ticket.
3. Include relevant details about when the issue occurred and steps to reproduce it.