# Instance Management Issues
# Instance Creation Problems
Common issues related to creating new instances (instance creation failing, domain validation errors, and hosting account creation issues) are covered in Client Functionality.
# "The Domain Name Is Not Available" Error
Problem: The error message "The domain name is not available" appears when trying to create a domain during instance creation.
Solution: This error is typically caused by the Block Profanity setting in your plan configuration.
- Navigate to Configuration → Plans and select the plan you are using.
- Under the Domains tab, check the Subdomain Blacklist and Domains Blacklist sections.
- If Block Profanity is enabled, the domain name may contain words flagged as profanity and therefore blocked.
You have two options:
- Choose a different domain name that does not contain blocked profanity terms.
- Contact your administrator to review and adjust the profanity blacklist settings.
For more details, see the Plans documentation.
# Managing Existing Instances
Problems with managing existing instances (WP-Admin access, updates not applying, and plugin/theme installation issues) are covered in Client Functionality.
# Backup and Restore Problems
Issues with backup and restore functionality (backups failing to create, restore failures, and scheduled backup issues) are covered in Backup Issues and Snapshot Tool Issues.
# Staging and Push-to-Live Issues
# Database Privilege Errors (SUPER/SET_USER_ID)
Problem: Pushing staging to live fails with MySQL errors such as ERROR 1227 (42000) requiring SUPER or SET_USER_ID.
Solution: Run the push from an account with the required MySQL privileges, or ask the hosting provider to grant the privileges temporarily.
# Missing Media or Content After Push
Problem: After the push, files or page content are missing.
Solution: Re-run the push with both Overwrite files and Push full database enabled to sync files and data together.
# Proxy Interference (Cloudflare)
Problem: Push or staging tasks time out when DNS is proxied.
Solution: Temporarily disable the Cloudflare proxy (gray cloud) for the involved hostnames and retry the task. For webhook/proxy timeout background, see Cloudflare.