# cPanel
This page covers common cPanel-related issues in PanelAlpha.
# Error During Reinstallation of an Instance
Problem:
Error: The domain subdomain.example.com may not be created by Y because example.com is already owned by another user.
Solution: Enable Allow cPanel users to create subdomains across accounts in cPanel Tweak Settings (opens new window).
# Domain Points to an IP Address Without DNS Servers
Problem: The domain points to an IP address that does not use the associated DNS servers.
Solution:
If you are using the quick onboarding method, ensure the onboarding domain has a wildcard DNS record pointing to your hosting server's IP address.
Or:
Enable Allow remote domains in cPanel's Tweak Settings. For details, see the cPanel Support page (opens new window).
# Out of Available IP Addresses
Problem: No more available IP addresses on the system.
Solution: Refer to the cPanel documentation (opens new window) for guidance on resolving this issue when assigning packages with dedicated IP addresses.
# "Refresh Report Data" Error
Problem: The Refresh Report Data action fails with the error: You do not have the features 'rawlog'.
Solution: Ensure Raw Access Log is enabled in cPanel/WHM Feature Manager.
# DNS Entry Already Exists During Migration
Problem: A migration fails with the error:
A DNS Entry For 'example.com' Already Exists. You Must Remove This DNS Entry From This Server Or All Servers In The DNS Cluster To Proceed.
Cause: A DNS zone for the domain already exists in cPanel/WHM on the destination server (or across the DNS cluster), which prevents the migration from creating a new account for that domain.
Solution:
- Log in to WHM on the destination server.
- Navigate to DNS Functions → Delete a DNS Zone.
- Find and remove the DNS zone for the conflicting domain.
- If you are using a DNS cluster, ensure the zone is removed from all servers in the cluster.
- Once the DNS entry is deleted, restart the migration process in PanelAlpha.