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Client Area Functionality

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Getting Started
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System Configuration
    General Configuration Branding Hosting Servers DNS Servers Email Servers Remote Backups Plans Notifications Automatic SSL Themes, Plugins and Packages
Hosting Server Connections
    Hosting Scenarios PanelAlpha Engine for Docker cPanel Plesk DirectAdmin WP Cloud
Email Server Connections
    Mailcow cPanel
DNS Server Connections
    Cloudflare cPanel DNS Only PowerDNS
Billing Systems Integrations
    WHMCS
Billing Scenarios
    Introduction Single WordPress Instance Predefined WordPress Template Multiple WordPress Instances Cross-Selling Paid Plugins and Themes Cross-Selling Domains Plan Upgrade
Integrations
    Integrated Solutions Matomo Google Analytics Let's Encrypt Google PageSpeed Insights DB-IP Extendify WithoutDNS
Client Area - Instances
    List of Instances Creating New Instance Importing Existing Instance Instance Details Changing Domain Sharing Instances Monitoring Backups Plugins Advanced Settings
Client Area - Hosting
    Summary Domains FTP Accounts MySQL Databases Cron Jobs File Manager DNS Zone Editor Email Addresses Email Forwarders

# Client Area Functionality

  • Issues logging into WP-Admin
  • Visitors and bandwidth not calculated
  • Instance preview not available
  • Domain does not point to the instance
  • Custom logo image

# Issues logging into WP-Admin

Error: Warning: The package could not be installed. 'No valid plugins were found.' Plugin update failed. Warning: The '/home//.panelalpha/8T034qt5_20240511_002956/controlpanel-sso.zip' plugin could not be found.
Solution: Run the following command on the server where PanelAlpha is installed:

docker compose -f /opt/panelalpha/app/docker-compose.yml exec api php artisan connectors:build

# Visitors and bandwidth not calculated

Problem: The number of website visitors and bandwidth is not calculated or displayed in the instance details.
Solution: For those using PanelAlpha Engine, the views and bandwidth information will not be displayed unless you set up the Matomo or Google Analytics integrations.

# Instance preview not available

Problem: The website preview in the "My Instances" section shows "Preview not available."
Solution: Enable and configure the Google PageSpeed Insights integration to view the instance preview. More information can be found in the Google PageSpeed Insights documentation.

# Domain does not point to the instance

Problem: The domain does not point to the server after instance creation.

Solution:

  1. Check if a "DNS propagation is in progress" message appears in the client area.
  2. Click on the message for instructions on properly mapping your domain to the server.

# Custom logo image

Problem: The logo appears pixelated. What are the standard dimensions for the logo?
Solution: The recommended dimensions for the PanelAlpha logo are 271x60 pixels. To prevent pixelation, use an .svg file, which scales without losing quality.