# Multiple WordPress Instances

Before proceeding further to find the gist, it is of utmost importance to ensure that you are already familiar with the "Introduction" article. This article discusses the necessary steps that must be completed* prior to utilizing the information provided in this section.

*Go back to "Introduction" now.

# Offering a service with multiple WordPress instances limit

This is a recommended service that you can offer for large customers or agencies that manage multiple WordPress instances. In such case it does not make sense to ask them to order a new service from your billing system for every instance. You can offer a predefined limit packages (e.g. 10 sites, 50 sites, 100 sites) or use Usage Billing to charge for the total number of instances in use.

# Workflow

  1. End-customer orders a new service in the WHMCS system, in our example that will be: "Multiple WordPress Sites - Bronze"
  2. They go through the ordering process (Note: "Lagom One Step Order Form For WHMCS" is a recommended setup).
  1. After the payment process is complete:
    • They receive an email with details about their service
    • They can use "Manage WordPress" section in the menu - it uses SSO to automatically authenticate them into PanelAlpha
    • They can go to their service page and click "Manage WordPress" - it uses SSO to automatically authenticate them into PanelAlpha
  1. Once they are redirected to PanelAlpha, SSO is used to automatically authenticate them.
  2. The end-customer, after opening the dashboard, can click on "Add New Instance" to create a new site
    • for a migration workflow, read more here
  1. They fill in a dedicated form
  1. The site is created immediately after pressing the "Create Site" button, it is available from the end-user's dashboard.
  1. When they reach the limit of their sites, they will get a dashboard notification with information that they have reached the limit and have to upgrade their plan to be able to add more sites. Please keep in mind that you must have previously set up the "Order Service Link" in PanelAlpha → Configuration → General → Other. Otherwise, just the notification without the redirecting button will be displayed.
  1. If the usage billing is enabled, they receive an invoice with the additional fee for the sites they are using.

# Configuration

# PanelAlpha - configuration steps

# Plan Configuration

Provide basic details to create a new plan:

  • Plan Name

  • Applications Limit - in our example that will be "10"

  • Upgrade Link - a URL to your shop

  • Order Domain Link - a URL to your shop

  • Label Color

  • Preview

# Onboarding

You may select between two onboarding scenarios: "Quick Onboarding" and "Standard Onboarding". In case of multiple instances offered, standard onboarding is the recommended choice (for advanced users)

  • "Quick Onboarding" - detailed description of this option is outlined under "Single WordPress Instance" in case of which this selection is the recommended one.
  • "Standard Onboarding"

First of all, select the "Ask For Theme" feature - select if you want to get the choice which theme will be installed, otherwise the default theme will be used. Enable additional fields:

  • Language

  • Database name

  • Database prefix

  • Admin username

  • Admin email

  • Admin password

# Hosting

  • Server Type - choose your server type between:

    • cPanel
    • DirectAdmin
    • PanelAlpha
  • Server Group - choose one from the previously created groups (read more here LINK)

  • Server Assignment Rule:

    • Random
    • Least Accounts
    • Specific Server Hosting Account Configuration:
  • WHM Package Name


At this step please select the DNS server type:

DNS Server Type:

  • use cPanel's DNS server

  • PowerDNS

  • None

# Email Server

Please choose email server type:

  • Use cPanel's Email Server

  • None

  • Mailcow

# Subdomains

Create new subdomains at this point. Press "Add New Domain" to start, a modal will appear where you have to type in the new domain name to add it.

Manage Blacklist:

  • Create a list of forbidden words

  • Enable "Block Profanity" to blacklist all uncensored expressions at once

# Plugins&Themes


  • Plugin & Theme Packages - assign packages of plugins and themes to a WordPress instance in the plan
  • Automatic plugin install - assign plugins that will be automatically installed during the WordPress instance installation process in the plan
  • Automatic theme install - assign themes that will be automatically installed during the WordPress instance installation process in the plan


  • Plugin blacklist - assign prohibited plugins that will be deactivated from any WordPress instance in the plan
  • Delete blacklisted plugins - assign prohibited plugins that will be removed from any WordPress instance in the plan
  • Delete blacklisted themes - assign prohibited themes that will be removed from any WordPress instance in the plan


  • Scan interval - assign the frequency (hourly time interval) at which the cron will deactivate and remove prohibited plugins and themes from the WordPress instances in the plan

# WHMCS Product Configuration

Before you proceed to your WHMCS and start server and product configuration, you must previously generate your API token, you will need it in further steps. Once you enable the API Token, you will get a one time access to it. Keep in mind that this is the only moment when you see it, so please copy it and keep in a safe place!

Proceed to your PanelAlpha admin area → Configuration → Admins → API Token.

Once ready, you may now move to your WHMCS platform and begin the configuration.

  1. Under System Settings → Products/Services → Servers create a new server. Fields that must be filled out are:

    • Name - any name for your server.
    • IP Address - provide the IP address with a port number where your PanelAlpha is located. The Hostname field may be lefty empty, after saving the changes, it will be filled in automatically.
    • API Token - PanelAlpha token generated as described in the steps above.
  2. Under System Settings → Products/Services → Servers create a new group of servers and assign the just created server to this group.

  1. Next, proceed to System Settings → Products/Services amd create a new group of products.

  2. Once you have the group, you may finally create your PanelAlpha product.

    • Product Type - set it to "Shared Hosting"
    • Product Group - select the just created group
    • Product Name - in our example that is: "WordPress Single Site - Bronze"
    • Module - please select "PanelAlpha" from the dropdown menu
      Press "Continue" to move to the next step.
  1. Now, go to 'Module Settings' section. As the module name has been already selected, find the server group where the server you need to connect with is assigned in the dropdown menu. Once selected, all the module configuration settings will appear.
    • PanelAlpha Plan - select the plan you wish to assign to this product In the described now example, that will be "Single Instance"
    • Based on the selected plan, all the further settings will be automatically filled in. Save the changes once the settings configuration is ready.
  1. Finally, set the pricing details for your product, you may do that in the "Pricing" tab.

# Usage Billing Configuration

You can enable metrics for your product in the Module Settings tab at System Settings → Products/Services. To configure metric pricing, click "Configure Pricing" for that metric.

If a metric is enabled, it will appear within the client's product details view of the client area.